Customer account (MyRaven) FAQs
How do I register on the MyRaven customer portal?
Registering is quick and easy. Use the below ‘Register’ button and follow the onscreen instructions. You’ll need to use the email address you’ve already given us. You’ll also need either:
- Your ‘Tenancy reference number’ – this is a 7-figure number e.g. 5012345
If you can’t find either of these, please look at your tenancy agreement or contact us and Customer Services can help.
You’ll then be sent an email with a link to activate your account. Once done, you’ll be able to log in straight away!
This quick video shows you how easy it is:
How do I change my password on the MyRaven customer portal?
You can change your password using the following link. Note, you’ll need to know your old password to do this.
What happens if I've forgotten my MyRaven password?
You can recover your password using the following link.
What happens if my account on the MyRaven customer portal is locked?
After 10 failed attempts on a smartphone or 5 on any other device, you’ll be locked out of your account for 15 minutes, after which time you will be able to attempt to login again.