Ways to contact us
We want you to have a great experience when you contact us.
You can get in touch using lots of different ways. If you are a customer with a MyRaven account, this is the best way to contact us with a specific request.
Our opening hours
Please note, our call centre is closed on Friday 22nd November from 11am – 5pm, as our Customer Services team takes time to attend a funeral to pay respects to a much-loved and long serving colleague.
Customer Services opening hours: Monday – Friday 9am-5pm*
Front reception opening hours (by appointment only): Monday – Friday 9am-5pm
*Please note, our call centre will usually be closed every Thursday 10-11:30am for routine staff training (unless we communicate otherwise on Facebook). Emergency support will be provided during this time by our out of hours service by calling 0300 123 3399
Emergency repairs and anti-social behaviour
To report an emergency repair or urgent anti-social behaviour outside of office hours please call 0300 123 3399 and follow the instructions.
Parking
We have very limited on-site parking. Please see a selection of alternative parking options below.
Harassment
Please respect our colleagues – our teams are here to support you. We don’t tolerate any forms of harassment, including sexual and racial harassment, towards any of our Raven colleagues. Any harassment of Raven staff will be taken seriously and dealt with appropriately.
Press and media enquiries
If you have a media enquiry please contact Sarah Thomas at See Media on 0121 827 6625 or email raven@see-media.co.uk.
Contact details
Take me to MyRaven
Telephone: 0300 123 3399 (prices dependent on provider)
Email: raven@ravenht.org.uk
Facebook messenger: RavenHousingTrust
For boiler servicing or gas repairs, please call Gas Call Services: 0330 002 1169 (prices dependent on provider)
Our office address
Raven Housing Trust
Raven House
29 Linkfield Lane
Redhill
Surrey
RH1 1SS
Find us on Google maps
Visits strictly by appointment only, please.