Domestic abuse

Domestic abuse in any format is unacceptable and any incidents reported to us will be dealt with sensitively and with compassion.

What is domestic abuse?

It’s defined as any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of gender or sexuality.

How can Raven help with domestic abuse?

Once we’ve been told about an incident, we aim to contact the customer within 24 hours, if it is safe to do so.

A single point of contact will be made available to the customer.

We’re committed to maintaining confidentiality for all parties involved following a report of a domestic abuse incident and we work with specialist support agencies, such as East Surrey Domestic Abuse Service (ESDAS) and Worth Outreach Services, to support our customers.

We work in partnership with these agencies, the police and any other statutory agents, to protect our customers.

Should it be necessary we use enforcement tools and powers made available to landlords, to further protect our customers.

If you’d like to raise a concern or report domestic abuse, please call us on 0300 123 3399 or raise an enquiry through your MyRaven online account.

You can read our domestic abuse policy here.

Support services

East Surrey Domestic Abuse Service

Web: www.esdas.org.uk/
Email: support@ESDAS.org.uk
Phone: 01737 771 350
Text: 07860 039 720

Worth Domestic Abuse Service (West Sussex)

Email: DomesticAbuseServicesCentral@­westsussex.gov.uk
Phone: 07834 968539 or 033 022 28181