We’ve been recognised in a national report on housing innovation

We’re really pleased that we’ve been featured in the National Housing Federation’s latest report, Making Every Contact Count. The report highlights innovative approaches by housing providers across the UK to enhance service delivery and improve the quality of homes through smarter data collection.

Our inclusion in this report reflects our ongoing commitment to ensuring that every interaction with our residents matters. At Raven, we’ve made significant strides in embedding a culture of responsibility across our teams. Our approach ensures that no issue – whether related to property conditions or resident wellbeing – is overlooked during routine visits to residents’ homes.

This approach is not just about improving homes; it’s about creating stronger, more meaningful connections with our residents. We’ve embraced the philosophy of ‘making every contact count,’ allowing us to ‘find our silences’ – identifying households we may not have engaged with recently and ensuring they have the support they need.

We’re proud to be part of this important national effort to raise the standard of social housing and are committed to continuing our work to improve the lives of our residents.

For more details, you can read the full report here: https://www.housing.org.uk/globalassets/files/bshrknowing-our-homes/making-every-contact-count-2024.pdf