Awards, accreditations and pledges

Our people are our most valuable asset so we are proud to have been recognised in 2019 with this three year Investors in People accreditation.

We continuously strive to deliver excellent customer service and are proud to be recognised with this highly regarded quality framework.

We’ve got a strong sustainability strategy as this award demonstrates. We ranked as sixth in 2021, after the judges were impressed at how we are transforming our housing stock and with our sustainable development plans.

We won the Best Digital Transformation award at this year’s Housing Digital Awards. The award recognises the work we’ve all been doing with our Better Connected programme over the last three years.

With Better Connected, we’ve completely transformed the way our organisation operates. Not only have we improved our customers’ experience, providing access to many more services online, we’ve also improved efficiency and how teams can work together across our business in support of our customers.

We’re a committed member of PlaceShapers, the national network of place-based housing organisations. We work as a collective for collaborating, bringing about change and shaping policy, working together to help communities thrive.

We’ve signed up to the ‘Together with Tenants’ charter, which ensures that our services reflect our customers’ views and needs.

We’ve signed a pledge to show our commitment to tackling anti-social behaviour. The ‘Community Trigger’ enables communities and victims to have anti-social behaviour complaints reviewed and brings agencies together to solve issues.

We’re delighted to be part of the Women’s Trade Network – an initiative to encourage more women to embark on a career in a trade.

We’ve signed a pledge launched by the Chartered Institute of Housing to make a stand against domestic abuse. It consists of four commitments which we have made to support people who live and work in housing who are experiencing domestic abuse.

We’re proud to be recognised as a level 2 Disability Confident Committed employer. This shows our commitment to ensuring disabled people are treated fairly and have access to the same opportunities as everyone else, to fulfil their potential.

We’ve signed this commitment, which is in partnership with Crisis and their ambitions to end homelessness, which includes a set of aspirational home standards to meet and the operation of flexible housing allocations.

We’re part of the global Hidden Disabilities Sunflower network, which supports those living with a non-visible disability including autism, anxiety, chronic pain or a visual or hearing impairment. The Sunflower is used to discretely show others that additional support is needed.