Cookies policy
Cookies are downloaded to your electronic device to improve your experience and accessibility of our website.
We use cookies to remember your preferences as you navigate our website and your user details if you log in to your MyRaven online account:
Disabling cookies affects the functionality of our website so we recommend that you don’t disable them.
In some cases, we use third party cookies like Google Analytics to gather statistical data on how you use our website, social media plug-ins to allow you connect to your social network and we embed third party content like interactive maps and video hosting sites.
What are cookies?
Like many websites, our website uses cookies to collect data. Cookies are small data files that are downloaded to your device to improve your user-experience. Some cookies are necessary to make our website work e.g. to remember your login details. You can’t switch these essential cookies off through managing cookies. Others are optional but improve your online experience and customise content for you. We won’t set any optional cookies unless you enable them using the managing cookies pop-up banner. This banner is displayed when you visit our website. Or you can manage your cookies at any time by scrolling to the bottom of your page and selecting ‘Cookie Settings’.
Visit Wikipedia for more general information on cookies
How do we use cookies
Examples of how we use cookies include Google Analytics cookies which we use to collect information on how people use our website, including the number of visitors to our site and which parts of the site they visit. This information helps us to make improvements to our website and make sure it is meeting your needs.
The different types of cookies
Category 1 – strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2 – performance cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. Performance cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. It’s only used to improve how a website works.
Category 3 – functionality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4 – targeting or advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Targeting or advertising cookies are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
How can you manage or disable cookies?
You can manage your cookie preferences at any time by going to the bottom of your page and selecting ‘Cookie Settings’
Alternatively, you can set your browser so that it will not accept or store ANY cookies, however this may downgrade or affect certain parts of the websites you visit’s functionality. If you would like to block cookies, there are a number of ways you can do this depending on what browser you’re using. To learn more about how to disable cookies visit Cookies and You.
For more information about how we process your data as a website user, please see our Privacy policy.
The cookies we use
The table below shows the cookies we use at Raven and why we use them.
| Origin | Name(s) | Purpose | Category | More info | Website, customer portal or recruitment page |
|---|---|---|---|---|---|
| Raven HT Cookie | Raven_housing
_trust_cookie |
Set by Raven Housing Trust website to record users decision to accept or reject cookies. | 1 | Website | |
| Google
Analytic |
_ga
_gid _gat_UA-4669579-7 NID |
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. | 2 | Click here for an overview of privacy at Google | Website |
| Google
reCAPTCHA |
_GRECAPTCHA | Used by reCAPTCHA on forms. | 3 | Website | |
| YouTube | CONSENT | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. | 2 | Website | |
| YouTube | YSC | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. | 4 | Website | |
| YouTube | VISITOR_INFO1_LIVE | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. | 4 | Website | |
| YouTube | yt-remote-device-id | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. | 4 | Website | |
| YouTube | t-remote-connected-devices | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. | 4 | Website | |
| WordPress | wordpress_test_cookie wordpress_sec_[ID] wordpress_logged_in_[ID] wp-settings-1 wp-settings-time-1 |
WordPress cookies set for logged in users. | 1 | Website | |
| Microsoft Azure | ARRAffinitySameSite
ARRAffinit |
Generated by Microsoft Azure to define the sessions and ensure the customers’ requests are always handled by the same instance. | 1 & 3 | Portal | |
| nopCommerce | .Nop.Customer
.Nop.Antiforgery .Nop.Authentication |
These nopCommerce cookies are used to identify the customer, and ensure the posted forms are from the same customer and have not not been intercepted or altered. | 1 | Portal | |
| nopCommerce | .Nop.TempData | NopCommerce cookie used as storage and a session identifier. | 2 | Portal | |
| Volcanic | volcanic_saved_jobs_id | Strictly necessary. This is used to store some jobs for users before they register on the website. These jobs can then be logged on the user’s account when they do register. | 1 | Recruitment page | |
| Volcanic | volcanic_rumble_uid | Statistics. This cookie name is associated with Volcanic’s CMS platform tracking. It is used to track and record the unique actions of each user on the website. By default it has no expiry date. | 3 | Recruitment page | |
| Volcanic | _user_logged_in | Performance | 1 | Recruitment page | |
| Volcanic | _oliver_session | Performance. This cookie name is associated with Volcanic’s CMS platform tracking. It is used to keep the user logged in if they leave the website and return. By default it expires after the user’s session ends. | 1 | Recruitment page | |
| Volcanic | _krakatoa_session | Performance, strictly necessary (when logged in). This cookie name is associated with Volcanic’s CMS platform tracking. It is used to track the user’s session on the website for Analytics. By default it expires after the user’s session ends. | 1 | Recruitment page | |
| Mouseflow | mf_user | Statistics. This cookie name is associated with Mouseflow analytics software for recording user interactions on a website. This is a unique user identifier cookie. | 3 | Recruitment page | |
| Google Analytics | _ga _gat_UA-1036645-1 _gid _gcl_au google_cid |
Marketing. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. | 4 | Recruitment page |