07 Mar 2024
We’re absolutely thrilled to have won the Gold Award for Customer / Tenant Services at the Housing Technology Awards 2024! Our award was for our Better Connected programme, which has seen us go through a big transformation over the last few years. We’ve replaced multiple IT systems with a single platform, which means we can […]
28 Apr 2023
We’re delighted to have retained our prestigious Customer Service Excellence (CSE) accreditation for the twelfth year running! CSE is awarded to public organisations that can prove they know and understand their customers and deliver high quality services which are continuously improving. This accreditation is awarded following a thorough and robust assessment from an external inspector […]
10 Feb 2023
We’re absolutely delighted to have won the Best Digital Transformation award at this year’s Housing Digital Awards. The award recognises the work we’ve all been doing with our Better Connected programme over the last three years. With Better Connected, we’ve completely transformed the way our organisation operates. Not only have we improved our customers’ experience, […]
17 Mar 2022
The CSE accreditation recognises Raven as an organisation that puts its residents first and strives to provide excellent customer service focused on residents’ individual needs and preferences. The rigorous assessment process tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism, and […]
04 Mar 2022
The Mayor of Reigate and Banstead invited a team of volunteers to the Town Hall from Raven Housing Trust’s Level Up project, in recognition of the achievements of the project and to celebrate the Mayor’s award they won last year. The Level Up Redhill Banstead team won a Volunteer Crisis Response Award in the annual […]
22 Sep 2021
Volunteers who have provided an IT lifeline for Surrey families struggling during lockdown have won an award for their sterling work. The Level Up Redhill Reigate Banstead team has scooped a Volunteer Crisis Response Award in the annual Reigate & Banstead Volunteer Awards. Borough Mayor Councillor Jill Bray presented the awards during a ceremony at […]
27 Jul 2021
Raven Housing Trust has been placed sixth in Housing Digital’s top 30 sustainable housing providers. Launched this year, the list published by Housing Digital aims to celebrate the efforts the social housing sector is making to help combat the climate crisis and achieve net-zero carbon. The biggest contributor, by far, to our carbon footprint is our […]
21 Jul 2021
An inspirational colleague at Raven Housing Trust has won national praise for his tireless work supporting residents over the past year. Steve Ward, our Digital Inclusion Officer, has launched and run our phenomenally successful ‘Level Up’ project to help families struggling to afford a computer for home schooling their children during the pandemic. The scheme […]
19 Jul 2021
The woman who has led Raven Housing Trust’s work to help tackle climate change and make our homes more energy efficient is in the running for a national award. Joanna Hills, our Director of Assets and Services, has been named a finalist in the Women in Housing Awards for ‘Professional of the Year’. The accolade […]
12 Feb 2021
Raven Housing Trust has been named a leading innovator in embracing the opportunities of digital technology over the last year. We have been ranked 22nd in Housing Digital magazine’s Top 30 Digital Housing Providers, in recognition of how we have worked to maintain services for customers during the coronavirus pandemic. The list celebrates landlords who, through […]
20 May 2020
Raven’s development of 34 affordable homes in Ranmore Close in Redhill, which was completed in June 2019, has been shortlisted in both the Best High-Volume Housing Development and Best Social or Affordable New Housing Development categories. The winners of the South East LABC Building Excellence Awards will be announced on Tuesday 8th September. The new […]