24 Jan 2025
Since October 2023 we have been working with Gas Call Services to service and maintain the heating systems in your home. We’re pleased to report that by working together we have been able to achieve 100% gas safety compliance for 2024. Your safety is our priority and we appreciate your support in working with us […]
23 Dec 2024
Our residents at Portland House, a sheltered housing scheme, in Merstham are delighted with new lifts we’ve put into the building this year. Portland House has five floors with 41 flats for customers over the age of 55. The block, which was built in 1970, previously had two lifts that each stopped on alternate floors. […]
27 Sep 2024
Read our story of the year 2023-24 here As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how […]
24 Sep 2024
We’re really pleased to announce that we have won National Lottery funding for a new five-year employment support project called ‘Work Smart Surrey & Sussex’. We’re running the project with partners – Saxon Weald, Town & Country Housing, Reigate and Banstead Borough Council, Surrey County Council, East Surrey College and the charity Good Company. The […]
30 Jul 2024
As part of our three-year plan, Delivering What Matters, we want to deliver the services you need, in the best way for you. To do this, we need to get to know you better. Please log into MyRaven to check and complete the ‘My Details’ section to let us know more about you. If you’d […]
22 Feb 2024
As part of our ongoing work to improve overall customer experience, we’re introducing text message updates to keep you informed about your rent account. These text messages will come from +447984444087 and direct you to a Raven web page to display your message. Some examples of messages you may receive are notification of arrears texts, […]
21 Nov 2023
Our pioneering Pathways to Employment programme, designed to break down the barriers to employment faced by the many people living in housing insecurity, has had some really positive results. We were pleased to lead a consortium of partners, including Employment Support and Retraining Agency and YMCA East Surrey, throughout the transformative project which spanned over […]
26 Oct 2023
As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how your rent is spent, how we look after […]
25 Oct 2023
We’ve now made it easier for you to keep track of when your next grounds maintenance visit is due. Just enter your postcode and it will display the last time Groundscapes, our grounds maintenance contractor, visited and when their next visit to your postcode area is due. Click here to visit our grounds maintenance web […]
19 Oct 2023
The way we present rent and service charge balances is changing from Monday 6th November. Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our […]
13 Sep 2023
We’re pleased announce that our new gas contractor is Gas Call Services. Gas Call Services is working in partnership with Raven and will be carrying out gas safety checks and boiler repairs on Raven properties from 1st October 2023. What will Gas Call Services be doing for Raven? All annual gas safety appointments, gas servicing […]
08 Feb 2023
We’re delighted to announce that we have brought Groundscapes Limited on board as our new grounds maintenance contractor. They started their contract in December 2022, so you may have seen them out in your local community already. Angela Fitzpatrick, procurement manager at Raven, said: “We’re thrilled to have Groundscapes on board and congratulate them on […]
31 Jan 2023
We’re regulated by The Regulator of Social Housing to make sure that we provide good quality homes and services for our customers. The Regulator of Social Housing has created a new set of Tenant Satisfaction Measures (TSMs) to check that we are providing customers with good quality homes and services. We are asked to gather […]
04 Oct 2022
The Government has a strategy to make sure water is managed well as it’s a vital resource we need to protect. To help us to understand how water is used, we are undertaking a water survey of the homes we own and manage in Sussex. Every household this concerns will receive an initial letter detailing […]
14 Sep 2022
You may have heard the cost of gas and electricity for the average household is going to be capped at £2,500 per year. It had been due to rise to £3,549 before the government made its announcement last week. But what does this mean for you? We asked our Moneywise team to give us a […]