Customer Support Fund
Are you having trouble meeting daily living costs? If so, find out how we can help you.
We have a Customer Support Fund which has been set up to help customers who are struggling financially and have no other sources of help. The Customer Support Fund is overseen by a panel of people who review applications and make awards based upon certain guidelines. Our Customer Support Fund can only assist with a maximum of one item per household in any 12 month period, up to a value of £1,000. The fund is cash limited so if your request is approved, you will usually be offered the cheapest item available.
The types of things the fund may be able to help with are:
- Items to help keep you warm
- Essential furniture items
- White goods, such as a fridge or a cooker
- School uniforms
- Floor coverings where they are needed to reduce a health and safety risk, such as where someone is prone to falling
Who is eligible?
To be eligible to apply for help from the Raven Customer Support Fund you must:
- Be a Raven tenant, shared owner or a leaseholder who is living in their Raven property. We are unable to help customers whose property is owned by another organisation or who are leaseholders but do not reside in their Raven property.
- Be applying for an eligible item like those listed above.
- Need a specific item in an emergency that you would be otherwise be unable to reasonably afford yourself, including having applied for other grants or DWP loans.
- Complete a financial assessment with a Raven member of staff showing your income and expenditure and where necessary proof of your income and savings.
If you would like to discuss an application to the fund please contact the Moneywise team by completing the form via your MyRaven online account or by calling 0300 123 3399.