Find our more about preventing condensation and what to do if you notice mould in your home here

Our gas contractor Gas Call Services has renamed to Sureserve Compliance, you can read more about this here. The telephone number and other contact details remain the same.

Gas safety checks

Why annual gas safety checks are so important

If your boiler, cooker and gas appliances aren’t checked on a regular basis, you’re at risk of a gas leak, carbon monoxide poisoning or even an explosion. Sadly, 40 people in the UK die or are injured annually as a result of gas-related accidents.

What we’ll do to keep you safe

As a landlord we’re required by law to annually check your gas appliances, ensure there’s adequate ventilation, and service your boiler and fire detectors to ensure you’re safe in your home.

This inspection shouldn’t take longer than an hour and is only carried out once a year. It’s vital for your safety and can even help you save money on fuel bills.

You can ask for a copy of the certificate at the time of inspection. Alternatively, you can request this through your MyRaven online account.

Make a request

What we need from you

Access to your home is needed, with appropriate notice (unless it’s an emergency) to inspect your boiler, any pipework and gas appliances. You’ll be contacted with a letter from our gas contractors Sureserve Compliance (formerly known as Gas Call Services) to book your gas servicing appointment. If you need to contact Sureserve Compliance you can do so 24hrs a day on 0330 002 1169.

If the appointment time and date does not match your availability, it is vital that you contact Sureserve Compliance to rearrange. It’s our priority to keep you safe and meet all regulations, so repeated failure to allow access will result in us taking the necessary legal action to gain entry to your home.

To report a gas leak

Call 0800 111 999

Please remember, in the event of a gas leak…

Don’t create a flame using matches, a lighter or other source and don’t use electrical switches such as lights or plug sockets.

Do:

  • Switch off all gas appliances
  • Open doors and windows
  • Evacuate and keep people away from the area
  • Turn the gas off at the control valve by the gas meter, this could be inside your home or fixed to an outside wall
  • Seek medical attention; you may have been affected by carbon monoxide poisoning.
  • Arrange a safety inspection and any necessary repairs.
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