Neighbourhood inspections
Our neighbourhood wardens can be seen out and about on our estates, ensuring they are kept clean and safe.
Our team of Neighbourhood Wardens are the eyes and ears of Raven in the community. They’re regularly in and around your community, keeping you safe and working hard with local groups for special events, litter picking and much more. If you see them on their travels, do stop and say hello!
Our Neighbourhood Wardens and the areas they cover:
Conrad
Court Lodge, Earlswood, Horley
Dee
Sheltered housing
Glyn
Banstead, Hurst Green, Lingfield, Oxted
Graham
Crawley, Merstham, Redhill
Neil – Team Leader
Burgess Hill, East Grinstead, Haywards Heath, Lewes, Lindfield, Turner’s Hill
Steve
Faygate, Handcross, Reigate, Woodhatch
Stevie
Billingshurst, Dorking, Redhill, Tadworth
If you’d like to speak with your local Neighbourhood Warden, please raise an enquiry through your MyRaven online account or leave them a message with a member of our Customer Services team on 0300 123 3399.
The duties of our neighbourhood wardens include
- Being on site every day, covering most of their area during the week
- Investigating potentially abandoned homes or doing welfare checks if someone has not been seen recently
- Liaising with customers and offering help and guidance
- Welfare visits, including assessing the condition of homes and assisting with issues of hoarding
- Checking communal spaces, sheds and garages and reporting any necessary repairs
- Undertaking regular health and safety checks and low risk estate inspections
- Following up health and safety checks, such as annual gas servicing
- Reporting any overgrown communal areas
- Working with other agencies, such as probation services and local authorities, to improve the areas
- Fire risk assessments of communal areas, with more technical assessments being undertaken by our surveyors
- Weekly fire alarm checks in communal areas of all sheltered schemes
- Regular playground inspections
- Encouraging people to take care of their community
- Organising and attending our popular local community events
- Being our ‘eyes and ears’ – if you need assistance then please speak to your community warden.