04 Feb 2025
Annie and her husband, Barry, have been living in their Raven Housing Trust flat in Banstead, Surrey since 2017. Little did they know when they moved into their home seven years ago that it would enable them to pursue a passion with a long-lasting legacy. Keen nature lovers and bird enthusiasts, Annie and Barry used […]
24 Jan 2025
Since October 2023 we have been working with Gas Call Services to service and maintain the heating systems in your home. We’re pleased to report that by working together we have been able to achieve 100% gas safety compliance for 2024. Your safety is our priority and we appreciate your support in working with us […]
23 Dec 2024
Our residents at Portland House, a sheltered housing scheme, in Merstham are delighted with new lifts we’ve put into the building this year. Portland House has five floors with 41 flats for customers over the age of 55. The block, which was built in 1970, previously had two lifts that each stopped on alternate floors. […]
18 Dec 2024
The Timperley Cookery Club is cooking up more than just delicious meals – it’s a place for local mums to make friends, learn new skills and get support each week. Members of the club not only share budget-friendly recipe ideas but each session they also learn to cook a new meal which they take home […]
22 Nov 2024
Our Moneywise team has put together some brilliant ideas for how to enjoy the festive season without breaking the bank. Taking your child to the pantomime and to see Santa is all part of the magic of Christmas, but festive outings can hurt your wallet at a time when it’s already feeling the strain. Save […]
20 Nov 2024
We’re supporting ASB Awareness Week 2024 and you can see on our Facebook page posts about ASB through the week. Below is an article shared by one of our partners, Surrey Police. More than two thirds of people in a recent survey told said they had either been a victim of or witness to antisocial […]
05 Nov 2024
It’s Talk Money Week and we’re asking… are you getting the benefits you’re entitled to? You might not realise that depending upon your circumstances, there may be welfare benefits that you may be entitled to that could help with the cost of day to day living. Whether you’re working, retired, or facing health challenges, there […]
25 Oct 2024
It’s an exciting time of year for children, with a much needed break from school and the chance to get dressed up for spooky fun! Here’s our guide to some local things to keep the kids busy this October half term: Ewell Court Library is hosting a free Halloween event on Saturday 26th October from 10am […]
24 Oct 2024
We have been made aware that some customers are being contacted by companies who claim to specialise in disrepair claims that describe themselves as claims management companies. In many cases these companies exploit customers that live in housing association properties, persuading them to use their services to make a disrepair claim relating to issues in […]
17 Oct 2024
We’re really pleased that we’ve been featured in the National Housing Federation’s latest report, Making Every Contact Count. The report highlights innovative approaches by housing providers across the UK to enhance service delivery and improve the quality of homes through smarter data collection. Our inclusion in this report reflects our ongoing commitment to ensuring that […]
27 Sep 2024
Read our story of the year 2023-24 here As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how […]
24 Sep 2024
We’re really pleased to announce that we have won National Lottery funding for a new five-year employment support project called ‘Work Smart Surrey & Sussex’. We’re running the project with partners – Saxon Weald, Town & Country Housing, Reigate and Banstead Borough Council, Surrey County Council, East Surrey College and the charity Good Company. The […]
10 Sep 2024
We’re proud to be supporting Gas Safety Week 2024, taking place 9th-15th September. Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances. It is run by Gas Safe Register, the official list of gas engineers who are legally allowed to […]
27 Aug 2024
We’re proud to announce a significant step forward in our commitment to sustainability and energy efficiency, having successfully upgraded more than 5,000 homes (88% of our total portfolio) to achieve an Energy Performance Certificate (EPC) rating of ‘C’ or better. The National Housing Federation’s (NHF) submission to the Public Accounts Committee Inquiry into decarbonising home […]
23 Aug 2024
Congratulations to all our winners and runners-up in this year’s Raven in Bloom gardening competition! We had some fantastic entries this year, and our Customer Voice Panel faced the challenging task of selecting the winners. Thank you to our grounds maintenance contractor, Groundscapes for funding the prizes: First place: £75 gardening voucher Second place: £50 […]