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RavenTimes newsletter

20th anniversary - at the heart of local communities

25 Mar 2022

Raven celebrates 20 years of providing affordable housing

Redhill based housing association, Raven celebrated providing 20 years of affordable housing in Surrey and Sussex, this Friday (25th March). They were joined by local resident, David Arthur, who also celebrated his birthday on Friday. David has lived in his current Raven home with his wife Jackie and their three children and stepchildren since 1984. […]

23 Mar 2022

Welcome to our new website and MyRaven self-service customer portal

Watch this video to discover all the benefits of managing your home and accounts, online, 24/7. Pay your rent and charges. Request repairs and raise enquiries. Manage your tenancy. Track cases of anti-social behaviour and complaints you’ve raised. Register with MyRaven today and your dashboard will show you everything you need to know. Sign up […]

23 Mar 2022

Raven secures £600,000 Social Housing Decarbonisation Fund

Surrey and Sussex based housing provider, Raven Housing Trust, has secured £600,000 of new funding as part of Reigate & Banstead Borough Council’s bid to the Social Housing Decarbonisation Fund (SHDF) Wave 1. The successful bid will see Raven complete a full Net Zero Carbon retrofit of 28 existing homes in the Reigate & Banstead […]

22 Mar 2022

How we’re supporting your neighbourhood Jubilee celebrations

Update 12 May 2022: all celebration packs have now been allocated, but if you’re celebrating the Queen’s Jubilee you can still enter our photo competition (details below)… The Queen’s Jubilee always brings neighbourhoods together and we think that’s a great reason to celebrate! There’s never been a better time to get to know your neighbours. […]

Homes for Ukraine

21 Mar 2022

Homes for Ukraine – FAQ’s

Raven is pleased to be able to support you to join the Government’s Homes for Ukraine scheme if you wish to offer a room. See link to find out more about the Government’s scheme to house families from Ukraine: Homes for Ukraine – Homes for Ukraine – Local Sponsorship Scheme for Ukraine (campaign.gov.uk) The scheme’s FAQ’s […]

17 Mar 2022

Raven successfully retained accreditation for Customer Service Excellence (CSE)

The CSE accreditation recognises Raven as an organisation that puts its residents first and strives to provide excellent customer service focused on residents’ individual needs and preferences. The rigorous assessment process tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism, and […]

16 Dec 2021

Supporting local baby bank, Stripey Stork, to deliver Christmas

Stripey Stork’s annual Christmas campaign, Santa Stork, has scaled-up this year to provide 5,000 children’s gifts to families across Surrey, Sussex and beyond. In the true spirit of Christmas we wanted to give a helping hand, which is why when we heard their team of elves were appealing for vans and drivers we jumped at the […]

05 Nov 2021

Pauline turns her life around helped by support from Raven

Pauline has suffered from mental health issues which led to her becoming virtually housebound. However, with the help and encouragement of her tenancy services officer Peter she is now improving and getting out and about regularly. “Pauline had been really struggling and quite upset with how she was feeling,” explained Peter. “I visit her regularly […]

12 Oct 2021

Kathleen celebrates her centenary birthday in style

Kathleen, who has lived in her Raven home in Epsom for 34 years, marked her 100th birthday with a trip to the races with her family and a new frock! In addition to her telegram from The Queen for reaching this momentous milestone, we presented her with some flowers on behalf of all at Raven. […]

07 Oct 2021

Housing provider meets with local MP to discuss the role of supported housing

Raven recently welcomed Crispin Blunt, MP for Reigate, to Portland House in Merstham to discuss the role supported housing plays in enabling residents to thrive independently. In conjunction with the National Housing Federation’s Starts at Home Day, Mr Blunt attended a coffee morning with Raven’s customers and colleagues to learn more about the type of […]

29 Sep 2021

Milestone for Raven and Legal & General Affordable Homes partnership

Surrey and Sussex-based housing provider Raven Housing Trust has taken management of its first scheme as part of its partnership with Legal & General Affordable Homes (LGAH). Raven is one of 14 housing associations appointed as management partners to LGAH and will be supporting the organisation across the South East. The aim of the partnership is to […]

22 Sep 2021

Raven’s Redhill lockdown IT project scoops Mayor award

Volunteers who have provided an IT lifeline for Surrey families struggling during lockdown have won an award for their sterling work. The Level Up Redhill Reigate Banstead team has scooped a Volunteer Crisis Response Award in the annual Reigate & Banstead Volunteer Awards. Borough Mayor Councillor Jill Bray presented the awards during a ceremony at […]

07 Sep 2021

Light at the end of the tunnel…

A Raven tenant who had become ashamed of his flat due to his excessive hoarding has had his life turned around due to our support and help. The tenant, who suffers from ill health, had collected huge quantities of clothing and rubbish in his home in Horley. “He was hoarding due to bereavement – the […]

27 Jul 2021

Raven named top sustainable housing provider

Raven Housing Trust has been placed sixth in Housing Digital’s top 30 sustainable housing providers. Launched this year, the list published by Housing Digital aims to celebrate the efforts the social housing sector is making to help combat the climate crisis and achieve net-zero carbon. The biggest contributor, by far, to our carbon footprint is our […]

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