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UPDATE 21st October 2020
…Y&Y Management have confirmed that they have started the process of exploring the answers to these questions by seeking further advice from the external wall system expert that undertook this…
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Raven Housing Trust: Our story of the year 2022-23
As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as…
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Welcome to our new website and MyRaven self-service customer portal
…cases of anti-social behaviour and complaints you’ve raised. Register with MyRaven today and your dashboard will show you everything you need to know. Sign up Watch this quick video to…
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Rent updates by text message
As part of our ongoing work to improve overall customer experience, we’re introducing text message updates to keep you informed about your rent account. These text messages will come from…
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September 2023 apprenticeships launched – join our open day
…open and welcoming. I’ve been able to learn quickly through being trusted and being given responsibility – 2 years after starting my apprenticeship, I’m more then comfortable to do a…
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Introducing our new gas contractor
…booked with Gas Call Services instead of Smith & Byford from 1st October 2023. We’ll be working with Smith & Byford to ensure any outstanding work is completed. Smith &…
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Sleep Out in Redhill for YMCA East Surrey
Last Friday evening, three of our Raven team experienced sleeping rough in the car park of the YMCA Community Centre in Redhill, to help raise money to tackle youth homelessness….
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Raven customers cook up a recipe for success
And the winner is ……… Thank you to everyone who entered our competition to win a slow cooker. We received some really delicious recipe ideas, and we’ll be sharing some…
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RavenTimes Summer 2022 is out now!
Welcome to the latest edition of RavenTimes, the digital newsletter for customers. It’s jam-packed full of Raven news, stories and updates. From how we’ve been investing in your communities, listening…
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Colleagues volunteer to support vulnerable residents
…outside and enjoy the fresh air safely. Kirsty Fowler, one of our apprentices, who has been making calls, said: “Every time I’ve come to put the phone down, I’ve been…
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RavenTimes Winter 2022 is out now!
…The festive season is on its way! Check out our newest stories and updates from Raven’s volunteering in the community to our new repairs portal! Don’t miss out! Read now…
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Frequently asked questions
…find links to all frequently asked questions on our website. We’ve also provided some of the most popular questions at the bottom of this page. Popular FAQs Making a complaint…
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Do we have up to date information about you?
…to know you better. Please log into MyRaven to check and complete the ‘My Details’ section to let us know more about you. If you’d prefer, you can call us…
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Could you be one of our next models for our upcoming photoshoot?
…August and we’d only need you for around 1x hour on the day, at a time that suits you. If you’re available and you’re interested in getting involved, email raven.comms@ravenht.org.uk…
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Our story of the year 2023-24 is now live!
Read our story of the year 2023-24 here As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report…